Store Support Lead—Customer Experience & Ops

Five Below; Oxon Hill, Northern (MD, KY); Hybrid; USD 18,000 - 26,000; Part time

Job summary

Five Below is seeking a customer-focused leader to help run daily store operations and deliver exceptional shopper experiences. You will supervise associates, assist with stock, and serve as Manager on Duty when required, ensuring secure and smooth opening/closing procedures.

The role emphasizes strong communication, multi-tasking, and a hands-on approach to merchandising, sales generation, and cost control. This is an hourly position with flexible scheduling.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.

Responsibilities

• Wows customers through personal contact and fast, friendly checkout.
• Oversee daily activities of store associates and ensure customer service excellence.
• Assist with receiving, unpacking, and organizing new stock.
• Act as Manager on Duty when needed, handling store operations and staff.
• Open or close the store, secure cash, lock doors, and set alarms.
• Support onboarding and ongoing training of associates to improve performance.
• Drive store sales by optimizing merchandising and staff performance.

Skills

Verbal communication

Written communication

Multi-tasking

Customer service

Creativity

Stress management

Education

High school diploma

College experience preferred

Job description

Five Below is seeking a customer-focused leader to help run daily store operations and deliver exceptional shopper experiences. You will supervise associates, assist with stock, and serve as Manager on Duty when required, ensuring secure and smooth opening/closing procedures.

The role emphasizes strong communication, multi-tasking, and a hands-on approach to merchandising, sales generation, and cost control. This is an hourly position with flexible scheduling.