Store Support Lead: Drive Wow Moments & Smooth Ops

Five Below; Cleveland (OH); Vor Ort; USD 15.000 - 18.000; Teilzeit

Zusammenfassung

Five Below Inc in Cleveland, OH is seeking a capable Store Manager on Duty to lead crew, deliver exceptional customer service, and oversee daily operations in a fast-paced, value-driven environment.

The role requires a High School Diploma, 1 year of management experience, strong communication, multitasking, and composure under pressure. Flexible schedules including evenings and weekends; starting pay around $11.50 per hour, with growth opportunities.

Qualifikationen

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Aufgaben

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room.

Kenntnisse

Management experience

Communication skills

Multitasking

Creative thinking

Maintaining composure under pressure

Ausbildung

High School Diploma or equivalent

College experience preferred

Jobbeschreibung

Five Below Inc in Cleveland, OH is seeking a capable Store Manager on Duty to lead crew, deliver exceptional customer service, and oversee daily operations in a fast-paced, value-driven environment.

The role requires a High School Diploma, 1 year of management experience, strong communication, multitasking, and composure under pressure. Flexible schedules including evenings and weekends; starting pay around $11.50 per hour, with growth opportunities.