Store Support Lead — Customer WOW & Team Coach

Five Below Inc; Warrensville Heights (OH); On-site; USD 15,000 - 18,000; Full time

Job summary

Five Below in Warrensville Heights, OH is seeking a store management position with hourly pay starting at $11.50. The role involves supervising crew, training team members, and ensuring fast, friendly check-out experiences for customers.

Responsibilities include overseeing daily store operations, stocking, and maintaining high service standards. The position requires at least a year of management experience and strong communication skills, with flexible scheduling including weekends.

Qualifications

• High School Graduate or equivalent.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assist with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages opening or closing the store, securing cash, locking doors, setting alarms, and ensuring daily operations.
• Support onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and SOPs.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.

Skills

Verbal written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Warrensville Heights, OH is seeking a store management position with hourly pay starting at $11.50. The role involves supervising crew, training team members, and ensuring fast, friendly check-out experiences for customers.

Responsibilities include overseeing daily store operations, stocking, and maintaining high service standards. The position requires at least a year of management experience and strong communication skills, with flexible scheduling including weekends.