Store Support Lead: Customer Service & Ops

Five Below; Chino (CA); On-site; USD 23,000 - 29,000; Full time

Job summary

Five Below is hiring for an hourly leadership role at our California store. You will oversee daily operations, train crew on customer service, and ensure fast, friendly checkout experiences.

You may act as Manager on Duty, manage staff and store processes, and support onboarding and merchandising efforts to boost sales. The role requires at least 1 year of management experience, strong communication, and the ability to multitask under pressure.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Leadership

Communication

Multi-tasking

Creativity

Stress management

Customer service

Education

High School Diploma or equivalent

Job description

Five Below is hiring for an hourly leadership role at our California store. You will oversee daily operations, train crew on customer service, and ensure fast, friendly checkout experiences.

You may act as Manager on Duty, manage staff and store processes, and support onboarding and merchandising efforts to boost sales. The role requires at least 1 year of management experience, strong communication, and the ability to multitask under pressure.