Support Lead: Store Ops, Training & Guest Delight

Five Below; Lancaster (Lancaster County); Hybrid; USD 15,000 - 18,000; Full time

Job summary

Five Below is seeking a store leadership role focused on customer service, training, and operations in a fast-paced retail environment. Responsibilities include overseeing daily store activities, onboarding new associates, and driving sales while controlling expenses.

The role requires high school education, at least 1 year of management experience, and strong communication skills. It offers hourly compensation with a flexible schedule including day/evening/weekend shifts.

Qualifications

• High School Graduate or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drivers store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.

Skills

Excellent verbal and written comms

Ability to multi-task

Creative thinking

Ability to maintain composure under压力

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking a store leadership role focused on customer service, training, and operations in a fast-paced retail environment. Responsibilities include overseeing daily store activities, onboarding new associates, and driving sales while controlling expenses.

The role requires high school education, at least 1 year of management experience, and strong communication skills. It offers hourly compensation with a flexible schedule including day/evening/weekend shifts.