Support Lead: Customer Experience & Store Ops

Five Below; Spring Ridge (PA); On-site; USD 13,000 - 19,000; Part time

Job summary

Five Below is seeking a store leader to wow customers with fast, friendly service and to oversee daily operations. You will train associates, manage cash and opening/closing duties, and drive sales through merchandising and standards of customer care.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and a focus on teamwork are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 years of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wowing the Customer through personal contact with customers.
• Trains crew on the BEST customer service experience.
• Oversee daily activities of store associates and ensure performance.
• Assist with receiving, unpacking, and organizing new stock.
• Act as Manager on Duty when needed and manage store operations.
• Open or close the store and secure cash, doors, alarms.
• Support onboarding and training of associates on policies and procedures.
• Drive store sales and control expenses by optimizing merchandising and service.
• Partner with store leadership on merchandising procedures and recovery.
• Perform store maintenance and cleanliness tasks.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Education

High School Diploma or equivalent

College experience preferred

Tools

Cash register

Job description

Five Below is seeking a store leader to wow customers with fast, friendly service and to oversee daily operations. You will train associates, manage cash and opening/closing duties, and drive sales through merchandising and standards of customer care.

The role requires at least 1 year of management experience, strong communication, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and a focus on teamwork are essential.