Store Support Lead — Customer Experience & Team Mentor

Five Below; Richmond (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is hiring for an hourly store leadership role based in Texas. You will oversee daily store operations, manage crew performance, and ensure a fast, friendly checkout experience for guests.

The role requires guiding staff, maintaining stock, and driving sales while controlling costs. Candidates should have at least a high school diploma, 1 year of management experience, and strong communication skills.

Qualifications

• High School graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers and trains the crew on the BEST customer service experience.
• Oversee the daily activities of store associates and ensure they perform duties effectively with excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty, taking responsibility for store operations, staff management, customer service, and urgent issues.
• Manage opening or closing the store, cash security, doors, alarms, and daily operations readiness.
• Support onboarding and ongoing training of associates on store policies, product knowledge, and procedures.
• Drive store sales and control expenses by optimizing merchandising, staff performance, and customer service.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance (garbage, cleaning bathrooms, stock room, etc.).

Skills

Communication

Multi-tasking

Creative thinking

Composure under pressure

Management experience

Education

High School Diploma or Equivalent

College experience preferred

Job description

Five Below is hiring for an hourly store leadership role based in Texas. You will oversee daily store operations, manage crew performance, and ensure a fast, friendly checkout experience for guests.

The role requires guiding staff, maintaining stock, and driving sales while controlling costs. Candidates should have at least a high school diploma, 1 year of management experience, and strong communication skills.