Store Operations & Guest Experience Lead

Five Below; New Caney (TX); On-site; USD 15,000 - 21,000; Part time

Job summary

Five Below in New Caney, Texas is seeking a customer-focused store leader for an hourly position. The role covers overseeing daily operations, training crew, and ensuring a fast, friendly checkout experience for every guest.

Requirements include a High School diploma or equivalent, 1 year of management experience, excellent verbal and written communication, and the ability to multi-task and work a flexible schedule. Equal opportunity employer and accommodations available.

Qualifications

• Excellent verbal and written communication skills.
• Ability to multi-task and manage changing priorities.
• Creative thinking to solve store challenges.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and trains crew on the BEST customer service experience.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and organizing stock for efficient placement on sales floor.
• Acts as Manager on Duty, handling store operations, staff management and urgent issues.
• Manages opening/closing processes including cash, doors, alarms, and daily setup.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives sales and controls expenses by optimizing merchandising and staff performance.
• Collaborates with store leadership on merchandising and World Recovery.
• Performs routine store maintenance and housekeeping.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below in New Caney, Texas is seeking a customer-focused store leader for an hourly position. The role covers overseeing daily operations, training crew, and ensuring a fast, friendly checkout experience for every guest.

Requirements include a High School diploma or equivalent, 1 year of management experience, excellent verbal and written communication, and the ability to multi-task and work a flexible schedule. Equal opportunity employer and accommodations available.