Store Support Lead — Customer Experience & Ops

Five Below; Fayetteville (GA); On-site; USD 15,153 - 19,286; Part time

Job summary

Five Below is seeking an experienced store leader to oversee daily operations and drive sales while delivering outstanding customer service. The role involves supervising crew, overseeing receiving and merchandising, and acting as Manager on Duty as needed.

Qualifications include at least a High School diploma or equivalent, plus 1 year of managerial experience and strong communication skills. Flexible schedule and willingness to multi-task are essential for success.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact at checkout and in-store interactions.
• Trains crew on BE S T customer service experience and ensures fast, friendly checkout.
• Oversees daily store activities and ensures staff perform duties effectively and provide excellent service.
• Assists with receiving, unpacking, and stocking to keep floor stocked.
• Acts as Manager on Duty when needed, managing operations and staff.
• Opens and closes the store, secures cash, and maintains daily readiness.
• Supports onboarding and ongoing training of associates to improve performance.
• Drives store sales and controls expenses by optimizing merchandising and service.
• Partners with leadership on merchandising and recovery and maintains store upkeep.

Skills

Verbal and written communication

Management experience

Multi-tasking

Creative thinking

Composure under pressure

Education

High School Graduate or equivalent

College experience preferred

Job description

Five Below is seeking an experienced store leader to oversee daily operations and drive sales while delivering outstanding customer service. The role involves supervising crew, overseeing receiving and merchandising, and acting as Manager on Duty as needed.

Qualifications include at least a High School diploma or equivalent, plus 1 year of managerial experience and strong communication skills. Flexible schedule and willingness to multi-task are essential for success.