Store Support Lead: Customer Experience & Ops

Five Below; Burlington Township (NJ); On-site; USD 21,000 - 25,000; Part time

Job summary

Five Below is seeking a capable Store Manager on Duty to lead daily store operations and ensure a WOW customer experience. You will train crew on the BEST customer service and supervise opening/closing, cash handling, and daily readiness.

You will also oversee stock receiving, merchandising, and staff development to boost sales while controlling expenses. A High School Diploma is required with 1+ year of management experience and ability to work varied shifts.

Qualifications

• High School Diploma or equivalent required.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Ability to remain composed under pressure.

Responsibilities

• Wow customers through personal contact and ensure a fast, friendly checkout experience.
• Oversee daily store activities, staff performance, and customer service quality.
• Assist with receiving, unpacking, and stocking to ensure items are shelf-ready.
• Act as Manager on Duty and handle store operations and staff coordination.
• Open/close the store, manage cash, alarms, and daily readiness.
• Support onboarding and ongoing training of associates to improve performance.
• Drive sales and manage expenses through merchandising and customer service.

Skills

Customer Service

Team Management

Communication

Merchandising

Education

High School Diploma or equivalent

College experience preferred

Tools

POS system

Job description

Five Below is seeking a capable Store Manager on Duty to lead daily store operations and ensure a WOW customer experience. You will train crew on the BEST customer service and supervise opening/closing, cash handling, and daily readiness.

You will also oversee stock receiving, merchandising, and staff development to boost sales while controlling expenses. A High School Diploma is required with 1+ year of management experience and ability to work varied shifts.