Store Operations & Customer Experience Lead

Five Below, Inc.; Town of Texas (WI); Hybrid; USD 15,000 - 21,000; Full time

Job summary

Five Below, Inc. is seeking a Support Lead to oversee store operations, train crew, and ensure a WOW customer experience. You will manage daily activities, assist with stock, and act as Manager on Duty when needed, handling cash and opening/closing procedures.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and a commitment to excellent service are essential.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multitask.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal contact and ensures fast, friendly checkout.
• Oversees daily activities of store associates and ensures excellent customer service.
• Assists with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Acts as Manager on Duty when needed, handling store operations and staff management.
• Manages opening/closing procedures, cash handling, alarms, and daily readiness.
• Supports onboarding and ongoing training of associates on policies and procedures.
• Drives store sales and controls expenses by optimizing merchandising and staff performance.
• Participates in merchandising planning and store-wide processes.
• Performs routine store maintenance and housekeeping as required.

Skills

Management experience

Verbal communication

Written communication

Multi-tasking

Customer service

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below, Inc. is seeking a Support Lead to oversee store operations, train crew, and ensure a WOW customer experience. You will manage daily activities, assist with stock, and act as Manager on Duty when needed, handling cash and opening/closing procedures.

The role requires at least 1 year of management experience, strong communication skills, and the ability to multitask in a fast-paced retail environment. Flexible scheduling and a commitment to excellent service are essential.