Store Support Lead - Customer Experience & Ops

Five Below; Fall River (MA); On-site; USD 19,000 - 28,000; Part time

Job summary

Five Below is seeking a Store Manager on Duty/leadership role in a fast-paced retail environment. You will oversee crew operations, ensure exceptional customer service, and manage openings and closings, cash handling, and security.

You’ll train associates, drive sales, optimize merchandising, and maintain store maintenance. This hourly role requires 18+ age, flexibility for day/evening/weekend shifts, and strong communication skills.

Qualifications

• Excellent verbal and written communication skills.
• Minimum 1 year of management experience.
• Ability to multi-task in a fast-paced environment.
• Strong customer service orientation and problem-solving abilities.
• Creative thinking to improve store operations.
• Maintains composure under pressure.

Responsibilities

• Ensure crew members wow customers through personal contact and fast, friendly checkout experiences.
• Oversee daily activities of store associates and maintain high service standards.
• Assist with receiving, unpacking and organizing new stock for quick shelf placement.
• Act as Manager on Duty, taking responsibility for operations, staff, and urgent issues.
• Manage opening/closing procedures, cash handling and security.
• Support onboarding and ongoing training of associates on policies and procedures.
• Drive store sales and control expenses through merchandising and service improvements.
• Partner with leadership on merchandising and recovery efforts.
• Perform store maintenance including cleanliness and stock room organization.

Skills

Customer service

Leadership

Multi-tasking

Communication

Creativity

Pressure management

Education

High School Graduate

Job description

Five Below is seeking a Store Manager on Duty/leadership role in a fast-paced retail environment. You will oversee crew operations, ensure exceptional customer service, and manage openings and closings, cash handling, and security.

You’ll train associates, drive sales, optimize merchandising, and maintain store maintenance. This hourly role requires 18+ age, flexibility for day/evening/weekend shifts, and strong communication skills.