Store Operations Lead – Sales & Customer Experience

Five Below; Dallas (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a Store Manager on Duty to oversee daily store operations, train crew members, and ensure a fast, friendly checkout experience for every guest. You will manage opening/closing, cash, and security, while driving sales and maintaining stock and merchandising standards.

The role requires overseeing staff performance, collaborating with leadership, and ensuring excellent customer service in a dynamic retail environment.

Qualifications

• High school diploma or equivalent required.
• 1+ years of management experience preferred.
• Strong communication and multitasking abilities.

Responsibilities

• Wows customers by providing personal contact and a fast, friendly checkout experience.
• Oversee daily store activities and supervise associates to ensure service standards.
• Assist with receiving, unpacking, and stocking items for quick floor placement.
• Act as Manager on Duty when needed, handling store operations, staff, and urgent issues.
• Manage opening/closing procedures, cash handling, alarms, and daily operations.
• Support onboarding and training of associates on policies and procedures.
• Drive sales and control expenses by optimizing merchandising and staff performance.
• Collaborate with store leadership on merchandising and recovery processes.
• Perform routine store maintenance and upkeep of stock areas.

Skills

Leadership

Communication

Multi-task

Creativity

Composure under pressure

Education

High School Diploma

Job description

Five Below is seeking a Store Manager on Duty to oversee daily store operations, train crew members, and ensure a fast, friendly checkout experience for every guest. You will manage opening/closing, cash, and security, while driving sales and maintaining stock and merchandising standards.

The role requires overseeing staff performance, collaborating with leadership, and ensuring excellent customer service in a dynamic retail environment.