Store Support Lead: Customer Experience & Ops

Five Below; California (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Health coverage

Wellness programs

Employee discounts

Job summary

Five Below is seeking a capable team member to ensure exceptional customer service and smooth daily store operations. You will help onboard and train associates, oversee opening/closing tasks, and support merchandising and cash handling with a focus on a fast, friendly checkout experience.

Ideal candidates bring strong communication, multitasking, and problem-solving skills. This role requires flexibility across day/evening/weekend shifts and a customer-first mindset in a dynamic retail

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Excellent verbal and written communication skills.
• Ability to multi-task and think creatively.
• Must maintain composure under pressure.

Responsibilities

• Ensures all crew members wow the customer through personal contact.
• Trains crew on the BEST customer service experience for a fast, friendly checkout.
• Oversees daily store activities and staff performance to deliver excellent service.
• Assists with receiving, unpacking, and stocking for quick shelf availability.
• Acts as Manager on Duty when needed, handling store operations and urgent issues.
• Opens/closes the store, secures cash, sets alarms, and ensures smooth daily operation.
• Supports onboarding and ongoing training for associates.

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Staying calm under pressure

Customer service

Leadership

Education

High School diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable team member to ensure exceptional customer service and smooth daily store operations. You will help onboard and train associates, oversee opening/closing tasks, and support merchandising and cash handling with a focus on a fast, friendly checkout experience.

Ideal candidates bring strong communication, multitasking, and problem-solving skills. This role requires flexibility across day/evening/weekend shifts and a customer-first mindset in a dynamic retail