Store Support Lead - Customer Experience & Ops

Five Below; Berlin (MD); On-site; USD 19,000 - 25,000; Full time

Job summary

Five Below is seeking a capable store leadership role to ensure outstanding customer service, smooth daily operations, and effective staff coordination. The role involves training crew, managing stock flow, and supporting opening/closing procedures in a fast-paced retail environment.

The position requires basic leadership experience, high school diploma, and strong communication skills. A flexible schedule including weekends and potential overnight shifts is common for this hourly role.

Qualifications

• High School Diploma or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are Wowing the Customer through personal contact with customers.
• Trains the crew on the B.E.S.T. customer service experience; ensuring that each guest has a fast, friendly check-out experience.
• Helps oversee the daily activities of all store associates, ensuring they are performing their duties effectively and providing excellent customer service.
• Assists with the receiving, unpacking, and organizing of new stock to ensure items are quickly and efficiently placed on the sales floor.
• Acts as Manager on Duty when needed, taking full responsibility for store operations, staff management, customer service, and addressing any urgent issues.
• Occasionally manages the entire process of opening or closing the store, which includes securing cash, locking doors, setting alarms, and ensuring everything is in place for a smooth daily operation.
• Supports the onboarding and ongoing training of associates, helping them learn store policies, product knowledge, and operational procedures to improve their performance.
• Drives store sales and controls expenses: Actively seeks ways to boost sales by optimizing merchandising, staff performance, and customer service.
• Partners with the entire store leadership team in merchandising procedures and World Recovery.
• Performs store maintenance including but not limited to taking out garbage, sweeping, cleaning bathrooms, maintaining stock room

Skills

Verbal communication

Written communication

Multi-tasking

Creative thinking

Composure under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store leadership role to ensure outstanding customer service, smooth daily operations, and effective staff coordination. The role involves training crew, managing stock flow, and supporting opening/closing procedures in a fast-paced retail environment.

The position requires basic leadership experience, high school diploma, and strong communication skills. A flexible schedule including weekends and potential overnight shifts is common for this hourly role.