Store Support Lead — Customer Experience & Operations

Five Below; Monroe (GA); On-site; USD 15,000 - 19,000; Full time

Benefits offered by this job

Health coverage

Disability accommodations

Job summary

Five Below in the United States seeks a store leadership role for the Monroe location. This hourly position focuses on delivering WOW customer service, supervising associates, and ensuring smooth daily operations.

You will train staff, manage opening/closing procedures, protect cash, and work with the leadership team to boost sales through merchandising and excellent guest experiences in a fast-paced, value-driven retail environment.

Qualifications

• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task and stay composed under pressure.
• Strong problem solving and customer service focus.

Responsibilities

• Wow customers through personal contact and excellent service.
• Train crew on BEST customer service experience.
• Oversee daily activities of store associates and monitor performance.
• Assist with receiving, unpacking and organizing new stock for fast floor placement.
• Act as Manager on Duty, handling store operations, staff, and urgent issues.
• Manage opening/closing routines, cash handling, alarms, and readiness for daily operations.
• Support onboarding and ongoing training of associates on policies and product knowledge.
• Drive store sales and control expenses through merchandising and staff performance.

Skills

People management

Customer service

Communication skills

Multi-tasking

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below in the United States seeks a store leadership role for the Monroe location. This hourly position focuses on delivering WOW customer service, supervising associates, and ensuring smooth daily operations.

You will train staff, manage opening/closing procedures, protect cash, and work with the leadership team to boost sales through merchandising and excellent guest experiences in a fast-paced, value-driven retail environment.