Store Operations Lead - Customer Experience

Five Below Inc; Martinsville (VA); On-site; USD 15,000 - 21,000; Full time

Job summary

Five Below is seeking a store leadership role where you will ensure a WOW customer experience, supervise daily operations, and train associates to deliver fast, friendly service. You will also assist with stock, merchandising, and opening/closing procedures.

The role demands flexible scheduling, strong communication, and the ability to manage store leadership responsibilities with a focus on sales growth and operational excellence.

Qualifications

• High School diploma or equivalent required.
• College experience preferred but not required.
• Strong verbal and written communication skills.

Responsibilities

• Provide friendly, fast check-out and wow the customer.
• Oversee daily store activities and supervise crew on duty.
• Assist with receiving, unpacking, and stocking shelves.
• Train associates and support onboarding and development.
• Drive sales and control expenses through merchandising and service.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Stress management

Education

High School Diploma or equivalent

Job description

Five Below is seeking a store leadership role where you will ensure a WOW customer experience, supervise daily operations, and train associates to deliver fast, friendly service. You will also assist with stock, merchandising, and opening/closing procedures.

The role demands flexible scheduling, strong communication, and the ability to manage store leadership responsibilities with a focus on sales growth and operational excellence.