Store Support Lead: Customer Experience & Operations

Five Below Inc; Gastonia (NC); On-site; USD 14,000 - 19,000; Part time

Job summary

Five Below in Gastonia, NC is seeking a Part-Time Store Manager to lead a busy retail floor and ensure outstanding guest experiences.

You will supervise crew, oversee daily operations, and drive sales while maintaining strong standards for service, accuracy, and safety. This role requires prior management experience and a commitment to the Five Below Way.

Join a fast-paced environment that values energy, collaboration, and delivering WOW moments for customers and colleagues alike.

Qualifications

• High school graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Wows customers through personal interactions at the checkout.
• Trains crew on the best customer service and fast checkout.
• Oversees daily store activities and staff performance.
• Assists with receiving and stocking to keep floor replenished.
• Acts as Manager on Duty and oversees operations and staff.
• Opens/closes store, secures cash, and sets alarms.
• Supports onboarding and ongoing training of associates.
• Drives store sales and controls expenses.
• Coordinates merchandising with leadership.
• Maintains store cleanliness and stockroom organization.

Skills

Verbal communication

Written communication

Multitasking

Creative thinking

Staying composed under pressure

Education

High school diploma or equivalent

College experience preferred

Job description

Five Below in Gastonia, NC is seeking a Part-Time Store Manager to lead a busy retail floor and ensure outstanding guest experiences.

You will supervise crew, oversee daily operations, and drive sales while maintaining strong standards for service, accuracy, and safety. This role requires prior management experience and a commitment to the Five Below Way.

Join a fast-paced environment that values energy, collaboration, and delivering WOW moments for customers and colleagues alike.