Part-Time Store Support Lead: Elevate Customer Experience

Five Below; Abilene (TX); On-site; USD 13,000 - 19,000; Full time

Job summary

Five Below is seeking a capable store operations leader to guide crew members in delivering a WOW customer experience. You will train staff, oversee daily store activities, and ensure fast, friendly checkout.

You will manage opening/closing procedures, assist with stock, and support onboarding to improve performance. A minimum 1 year of management experience and strong communication are required.

Qualifications

• High School Graduate or equivalent.
• College experience preferred.
• Minimum 1 year of management experience.
• Excellent verbal and written communication skills.
• Ability to multi-task.
• Creative thinking.
• Ability to maintain composure under pressure.

Responsibilities

• Ensures all crew members are WOWing the Customer through personal contact with customers.
• Trains the crew on the BEST customer service experience; ensuring fast, friendly checkout.
• Oversee daily activities of all store associates, ensuring duties are performed effectively and provide excellent customer service.
• Assist with receiving, unpacking, and organizing new stock for quick placement on the sales floor.
• Act as Manager on Duty when needed, handling store operations, staff management and urgent issues.
• Manage opening/closing of the store, including cash, doors, alarms, and smooth daily operation.
• Support onboarding and ongoing training of associates on store policies and procedures.
• Drive store sales and control expenses by optimizing merchandising and staff performance.
• Partner with store leadership on merchandising procedures and World Recovery.
• Perform store maintenance such as cleaning and stock room upkeep.

Skills

Communication skills

Multi-tasking

Creative thinking

Under pressure

Customer service

Education

High School Diploma or equivalent

College experience preferred

Job description

Five Below is seeking a capable store operations leader to guide crew members in delivering a WOW customer experience. You will train staff, oversee daily store activities, and ensure fast, friendly checkout.

You will manage opening/closing procedures, assist with stock, and support onboarding to improve performance. A minimum 1 year of management experience and strong communication are required.