Store Support

The Home Depot; Salisbury (MD); On-site; USD 19,286 - 27,552; Full time

Job summary

A major home improvement retailer in Salisbury, MD, is seeking Associates in Store Support. Responsibilities include assisting with customer order fulfillment, providing administrative services, and ensuring outstanding customer satisfaction. The role requires teamwork, strong integrity, and the ability to manage time effectively. Candidates must be detail-oriented and work cooperatively with other associates within the store. This position may involve handling customer interactions and adhering to program compliance efforts.

Qualifications

• Must be detail-oriented and possess time management skills.
• Must demonstrate integrity and work cooperatively with others.
• Must be able to handle direct customer or vendor interactions.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Respond to operational concerns of all associates.

Skills

Detail-oriented

Time management

Customer service

Teamwork

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.