Store Support

The Home Depot; Collinsville (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking Associates in Store Support roles. Responsibilities include assisting customers, ensuring order fulfillment, and providing administrative services. Ideal candidates should be detail-oriented with strong time management skills and a commitment to customer satisfaction. This position plays a critical role in store operations, requiring teamwork and an ability to handle tasks with little supervision. Competitive compensation and opportunities for growth are offered.

Qualifications

• Must work cooperatively with others and vendors.
• Ability to handle cash and manage programs.
• High level of integrity and attention to detail.

Responsibilities

• Assist customers in various non-sales functions.
• Ensure customer order fulfillment is outstanding.
• Respond to operational concerns and store objectives.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.