Store Support

The Home Depot; Cypress (TX); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Cypress, Texas seeks Associates in Store Support. The roles involve assisting customers with non-sales functions such as order fulfillment, cash management, and providing administrative services. Candidates must be detail-oriented, possess time management skills, and handle customer interactions with integrity. This position allows for career growth within various support roles while ensuring customer satisfaction and store objectives are met.

Qualifications

• Must work cooperatively with other associates and vendors.
• Demonstrate a high level of integrity.
• Ability to work productively with little to no supervision.

Responsibilities

• Assist customers in the store and in the lot.
• Provide administrative services and manage cash.
• Answer customer questions regarding product order status.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.