Store Support

The Home Depot; Orlando (FL); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking associates for Store Support roles in Orlando, Florida. Responsibilities include assisting customers, managing orders, and ensuring a superior fulfillment experience. Ideal candidates demonstrate strong time management, detail orientation, and integrity while effectively communicating with customers and team members. This role is essential for maintaining high levels of customer satisfaction and supporting operational objectives.

Qualifications

• Ability to work cooperatively with others.
• Demonstrated integrity and professionalism.
• Capability to handle cash management.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and answer questions.
• Respond to operational concerns of all associates.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.