Store Support

The Home Depot; Chicago (IL); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Chicago is seeking associates for Store Support positions. These roles ensure a seamless customer order fulfillment experience, assist customers directly, and manage various administrative services. Responsibilities include handling customer inquiries regarding product orders, cash management, and maintaining program compliance. Candidates must be detail-oriented and possess strong time management skills, working both cooperatively with team members and independently.

Qualifications

• Detail-oriented with proven time management skills.
• Ability to work cooperatively with associates and vendors.
• Demonstrates a high level of integrity at all times.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or administrative services.
• Handle cash management and program compliance.

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.