Store Support

The Home Depot; Village of Farmingdale (NY); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates in Store Support at its Farmingdale location. The role involves a range of non-sales responsibilities, including assisting customers, providing administrative services, and ensuring a high level of customer satisfaction. Ideal candidates should have strong time management skills and the ability to work both independently and collaboratively. This position may include roles like Office Associate, Order Fulfillment Associate, and Customer Service Representative.

Qualifications

• Ability to work cooperatively with others and vendors.
• Detail-oriented with strong time management skills.
• Demonstrate high levels of integrity and customer focus.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and direct them to departments.
• Handle cash management and program compliance.

Skills

Attention to detail

Time management

Customer interaction

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.