Store Support

The Home Depot; San Diego (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer is seeking Associates for Store Support roles in San Diego. This position involves a variety of non-sales functions like ensuring excellent customer order fulfillment and assisting customers in the lot. The ideal candidate will demonstrate strong time management skills, a high level of integrity, and the ability to work cooperatively. Responsibilities include responding to operational concerns and supporting key business objectives, ensuring overall customer satisfaction. Opportunities may include Office Associate and Customer Service Representative.

Qualifications

• Proven time management skills required.
• Must work cooperatively with others.
• Experience in customer service is beneficial.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Respond to operational concerns and support key operational responsibilities.

Skills

Detail-oriented

Time management

Customer service

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.