Store Support

The Home Depot; Alton (IL); On-site; USD 20,664 - 27,552; Part time

Job summary

A leading home improvement retailer is hiring for Store Support positions responsible for non-sales functions including customer order fulfillment and administrative services. The roles require detail-oriented individuals with strong time management and teamwork skills to ensure high customer satisfaction. Tasks may include assisting customers, managing cash, and directing customer inquiries. This position is integral to achieving store objectives and requires integrity and cooperation with associates and vendors.

Qualifications

• Proven time management skills.
• Ability to work cooperatively with others.
• Detail-oriented with strong integrity.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Handle cash management and program compliance.

Skills

Detail-oriented

Time management

Teamwork

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.