Store Support

The Home Depot; El Monte (CA); On-site; USD 30,000 - 40,000; Full time

Job summary

A major retail company is seeking associates for Store Support positions in California to enhance customer service and fulfill orders. Responsibilities include assisting customers, managing administrative tasks, and ensuring order fulfillment. Ideal candidates will be detail-oriented with strong time management skills and a commitment to customer satisfaction. Experience in customer service and cash handling is beneficial. This position is crucial to maintaining the operational effectiveness of the store.

Qualifications

• Must work cooperatively with other associates and vendors.
• Ability to handle cash management and program compliance.
• Experience in customer service roles preferred.

Responsibilities

• Assist customers in store and provide administrative services.
• Ensure outstanding customer order fulfillment experience.
• Direct customers to store departments and handle inquiries.

Skills

Detail-oriented

Time management

Customer service

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.