Store Support

The Home Depot; Philadelphia (Philadelphia County); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading home improvement retailer seeks associates for Store Support roles in Philadelphia. You will be responsible for ensuring customer order fulfillment, assisting customers, and performing administrative tasks. Candidates should be detail-oriented, possess strong time management skills, and demonstrate integrity. This position may involve customer interaction and working cooperatively with other associates. Join a team committed to delivering outstanding service and achieving store objectives.

Qualifications

• Must be detail-oriented and have strong time management skills.
• Demonstrate a high level of integrity at all times.
• Ability to work cooperatively with other Associates and vendors.

Responsibilities

• Ensure outstanding customer order fulfillment experience.
• Assist customers in the lot and provide administrative services.
• Manage cash and ensure program compliance.

Skills

Customer service

Time management

Detail-oriented

Integrity

Job description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.