Store Support

The Home Depot; Birmingham (AL); On-site; USD 26,000 - 36,000; Full time

Job summary

The Home Depot in Birmingham, AL is seeking Store Support associates to help ensure a smooth, customer-focused store operation. Roles include non-sales functions such as order fulfillment, customer assistance, and basic administrative tasks within a team setting.

These positions require cooperative work with other associates, vendors, and carriers, with attention to detail and time management to support store objectives and operations at a busy retail location.

Qualifications

• Non-sales functions in Store Support positions.
• Assist with order fulfillment and customer assistance.
• Work with associates, vendors, and carriers with minimal supervision.

Responsibilities

• Direct customer or vendor interaction as needed.
• Direct customers to store departments or merchandise.
• Answer customer questions on product order status, handling cash management or program compliance.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

BIRMINGHAM

State

AL

Job Type

Store Support