Store Support

The Home Depot; Bedford Park (IL); On-site; USD 18,000 - 23,000; Full time

Job summary

The Home Depot in Bedford Park, IL is looking for Store Support Associates to help with non-sales functions and order fulfillment. Positions may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

Candidates should be detail-oriented with strong time management and integrity. Responsibilities include assisting customers, interacting with vendors, directing customers to departments, and supporting store operations with minimal supervision.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or with administrative tasks.
• Interact with customers and vendors as needed.
• Direct customers to departments or merchandise.
• Answer questions on product order status and program compliance.
• Support cash handling and store operational responsibilities.

Job description

73097BR

Job Description

Position Purpose

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.