Store Support

Home Depot; Durham (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

A leading home improvement retailer in Durham, North Carolina, is seeking associates for Store Support positions. Responsibilities include assisting customers with order fulfillment, directing them to merchandise, and providing administrative services. Candidates should be detail-oriented, have strong time management skills, and demonstrate integrity. This role plays a critical part in enhancing customer satisfaction and supporting key operational responsibilities.

Qualifications

• Individuals must work cooperatively with other associates and vendors.
• Must be able to handle cash management and program compliance.
• Demonstrate a high level of integrity at all times.

Responsibilities

• Assist customers in the lot and provide administrative services.
• Direct customers to store departments and merchandise.
• Answer customer questions on product order status.

Skills

Detail-oriented

Time management

Customer service

Job description

Job Description

Position Purpose:

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.