Store Support

The Home Depot; Scottsboro (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot in Scottsboro, AL is seeking Store Support associates to help ensure a smooth customer experience. You may assist customers in locating products, answer questions about order status, and support daily store operations with integrity and attention to detail.

Positions include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative, with emphasis on teamwork and reliable time management for success in a busy retail environment.

Responsibilities

• Assist customers with order status and service inquiries.
• Support cash handling, program compliance, and store operations to help maintain high customer satisfaction.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

SCOTTSBORO

State

AL

Job Type

Store Support