Store Support

The Home Depot; Alsip (IL); On-site; USD 21,000 - 25,000; Full time

Job summary

The Home Depot in Alsip, IL is hiring for Store Support positions focused on non-sales functions and operational excellence. This role involves assisting customers with order status, directing them to departments, and maintaining accurate store processes.

The position emphasizes teamwork, integrity, and time-management to meet store objectives while supporting daily operational responsibilities. No prior detailed requirements are listed in this posting.

Qualifications

• Non-sales functions in a retail environment.
• Ability to assist customers with order status inquiries and product location.

Responsibilities

• Support high-quality order fulfillment for customers.
• Assist customers in the store lot and direct them to departments.
• Perform administrative tasks and handle program compliance as needed.
• Coordinate with associates, vendors, and carriers to ensure smooth operations.

Job description

Job Description

Position Purpose:

87372BR

Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.