Store Support

The Home Depot; Trussville (AL); On-site; USD 17,000 - 22,000; Full time

Job summary

The Home Depot is seeking candidates for Store Support roles in Trussville, AL. These positions encompass non-sales functions such as order fulfillment, lot assistance, and administrative tasks to ensure customer satisfaction.

Roles may include Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative. The team collaborates with associates, vendors, and carriers to support store objectives with integrity and time management.

Qualifications

• Non-sales functions including order fulfillment, customer assistance in the lot, and administrative tasks.

Responsibilities

• Ensure an outstanding customer order fulfillment experience.
• Assist customers in the lot or provide administrative services.
• Direct customer or vendor interaction may be required.
• Direct customers to store departments or merchandise.
• Answer customer questions on product order status.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

TRUSSVILLE

State

AL

Job Type

Store Support