Store Support

The Home Depot; Woodhaven (AL); On-site; USD 19,000 - 25,000; Full time

Job summary

The Home Depot in Woodhaven, MI is seeking a Store Support Associate to perform a variety of non-sales functions and support order fulfillment while maintaining high customer satisfaction.

Responsibilities include assisting customers in the lot, directing them to products, answering order status questions, and supporting cash handling or compliance tasks, all while working with a team to achieve store objectives.

Responsibilities

• Non-sales functions including assisting customers in the lot or providing administrative services.
• Direct customer or vendor interaction as needed to support store operations.
• Direct customers to store departments or merchandise and answer questions on product order status.
• Handle cash management or program compliance tasks where applicable.
• Collaborate with other associates, vendors and carriers to support store objectives.

Job description

Job Description

Position Purpose:
Associates in Store Support positions are responsible for a variety of non-sales functions. This may include ensuring an outstanding customer order fulfillment experience, assisting customers in the lot or providing administrative services. Direct customer or vendor interaction is sometimes required for these positions. Whether directing customers to store departments or merchandise, answering customer questions on product order status, handling cash management or program compliance, these positions play a critical role in ensuring the highest level of customer satisfaction. Individuals in these positions must work cooperatively with other Associates, vendors, carriers, and productively with little/some supervision, be detail-oriented, and have proven time management skills. They must demonstrate a high level of integrity at all times, respond to operational concerns of all associates and remain focused on store specific business objectives while supporting key operational responsibilities. Specific positions may include: Office Associate, Order Fulfillment Associate, Lot Associate, and Customer Service Representative.

City

WOODHAVEN

State

MI

Job Type

Store Support