Store Supervisor: Lead Team & Customer Experience

Goodwill Industries Group; Granger (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries Group in Granger, IN seeks a Full Time Store Supervisor to manage daily store operations, staff supervision, and customer service excellence. Responsibilities include recruitment, training, performance coaching, and enforcing safety protocols to ensure a welcoming shopping experience.

The role reports to the Store Manager and entails coordinating inventory, merchandising, and sales floor activities while upholding Goodwill’s mission and core values.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Demonstrated expertise in fostering a positive and productive work environment.
• Excellent verbal and written communication skills, essential for engaging with employees, customers, and management.
• Skilled in resolving customer concerns, ensuring a positive shopping experience.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Actively monitor potential security risks, including internal theft and shoplifting, and take proactive measures to mitigate such threats.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.
• Other duties as assigned by supervisor.

Skills

Supervisory leadership

Team motivation

Communication skills

Customer service

Discipline coaching

Travel readiness

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Goodwill Industries Group in Granger, IN seeks a Full Time Store Supervisor to manage daily store operations, staff supervision, and customer service excellence. Responsibilities include recruitment, training, performance coaching, and enforcing safety protocols to ensure a welcoming shopping experience.

The role reports to the Store Manager and entails coordinating inventory, merchandising, and sales floor activities while upholding Goodwill’s mission and core values.