Retail Store Lead – Operations & Customer Experience

Goodwill Industries Group; Elkhart (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries Group in Elkhart, IN is seeking a Full Time Store Supervisor to manage daily operations of a fast-paced retail store. You will oversee customer service, inventory management, and sales, reporting to the Store Manager.

The role focuses on creating a welcoming experience for customers while maintaining productive staff performance. You will recruit, train, and coach staff, enforce safety and security protocols, and drive store goals through collaborative leadership.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Strong supervisory skills with a proven ability to inspire, motivate, and hold team members accountable for their performance.
• Excellent verbal and written communication skills.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Participate in the recruitment process by identifying and hiring qualified candidates to build a competent and diverse team.
• Develop and implement training to ensure all staff are well-versed in company policies, procedures, and customer service standards.
• Continuously monitor employee performance, providing constructive feedback and coaching to promote professional growth and accountability.
• Take appropriate disciplinary actions when necessary to maintain high standards of conduct and performance within the team.
• Supervise and coordinate all store operations to ensure seamless execution of daily activities, including managing inventory, merchandising, sales floor operations, and customer service.
• Ensure that all departments are working collaboratively to achieve business goals, optimize workflow efficiency, and provide an exceptional shopping experience for customers.
• Establish and enforce comprehensive safety protocols to maintain a secure working environment for employees and customers.
• Monitor potential security risks and mitigate threats; foster a culture of safety awareness and compliance.
• Maintain open and transparent communication with the Store Manager regarding store operations, staff performance, and any challenges that arise.
• Participate in regular meetings to discuss store performance, share insights, and collaborate on strategies for improvement.
• Assist in developing and implementing corrective action plans to address operational issues, ensuring that solutions are effectively executed, and outcomes are monitored for success.

Skills

Supervisory skills

Communication skills

Customer service

Team leadership

Education

High school diploma or equivalent

Tools

Office equipment

Job description

Goodwill Industries Group in Elkhart, IN is seeking a Full Time Store Supervisor to manage daily operations of a fast-paced retail store. You will oversee customer service, inventory management, and sales, reporting to the Store Manager.

The role focuses on creating a welcoming experience for customers while maintaining productive staff performance. You will recruit, train, and coach staff, enforce safety and security protocols, and drive store goals through collaborative leadership.