Donated Goods Store Operations Lead

Goodwill Industries Group; Granger (IN); On-site; USD 43,000 - 52,000; Full time

Job summary

Goodwill Industries Group in Granger, IN is seeking a Store Operations Supervisor to assist management with planning, implementing, and overseeing merchandise processing operations. You will work closely with store management to ensure adherence to retail policies and operating standards, delivering a productive environment, high-quality service, and customer satisfaction.

The role reports to the Store Manager and requires supervisory experience, strong leadership, and excellent communication.

Qualifications

• High school diploma or equivalent, or the ability to obtain through The Excel Center.
• Minimum of two years of supervisory experience.
• Strong leadership, supervisory, and team management skills with the ability to motivate staff and hold them accountable.
• Ability to train, develop, and assess the performance of team members.
• Excellent communication skills, both verbal and written, for interacting with staff, customers, and management.
• Excellent organizational and time-management abilities, as well as attention to detail and ability to maintain a high level of accuracy in all operational tasks.
• Proficiency with point-of-sale systems, Microsoft Office Suite, and retail software.
• In-depth knowledge of retail operations, including inventory control, merchandise processing, and financial oversight.
• Knowledge of product merchandising techniques and commitment to creating a positive, inclusive store atmosphere.
• Ability to resolve customer issues professionally and maintain excellent customer service standards.
• Strong problem-solving, critical thinking, and organizational skills to manage operations efficiently in a fast-paced environment.
• Ability to pass a criminal background check and drug screen.
• Must have reliable transportation, a current driver's license, and provide proof of insurance to travel to different job sites.

Responsibilities

• Recruit, hire, train, and manage staff while ensuring adherence to company policies and procedures, holding team members accountable for performance and conduct.
• Oversee and supervise all operational processes within the store, ensuring smooth day-to-day activities and efficient workflow across all departments.
• Regularly review and analyze store sales, payroll, and other operational expenses to ensure financial goals are met while maintaining cost control and profitability.
• Maintain a safe and secure work environment by enforcing safety protocols and proactively working to minimize internal theft and shoplifting.
• Communicate any operational issues, challenges, or observations to the Store Manager and District Manager, providing insight and recommendations for corrective actions or improvements, and collaborate to develop and implement action plans to resolve issues.
• Other duties as assigned by supervisor.

Skills

Leadership

Staff training

Communication

Time management

POS systems

Retail software

Inventory control

Problem solving

Organizational skills

Team management

Education

High school diploma

Tools

POS systems

Microsoft Office

Retail software

Job description

Goodwill Industries Group in Granger, IN is seeking a Store Operations Supervisor to assist management with planning, implementing, and overseeing merchandise processing operations. You will work closely with store management to ensure adherence to retail policies and operating standards, delivering a productive environment, high-quality service, and customer satisfaction.

The role reports to the Store Manager and requires supervisory experience, strong leadership, and excellent communication.