Retail Assistant Manager: Lead Store Ops & Customer Service

Goodwill Industries Group; La Porte (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries Group in LaPorte, IN is seeking a Full Time Retail Supervisor to manage daily store operations, including customer service, inventory, and sales, reporting to the Store Manager and contributing to annual performance evaluations.

You will recruit and train staff, monitor performance, coach for improvement, supervise all departments, enforce safety, and ensure an inviting shopping experience that reflects Goodwill's mission to empower people.

Qualifications

• High school diploma or equivalent (The Excel Center) is required.
• Strong supervisory and team leadership experience.
• Excellent verbal and written communication skills.
• Ability to recruit, train, and coach staff.
• Experience in merchandising, inventory, and customer service.
• Ability to pass background check and drug screen.
• Willing to work days, nights, and weekends.

Responsibilities

• Participate in recruitment to build a diverse team.
• Develop and deliver staff training on policies and customer service.
• Monitor performance and provide coaching and feedback.
• Take disciplinary actions as needed.
• Supervise store operations across departments.
• Uphold safety protocols and loss prevention.
• Communicate with Store Manager and attend regular meetings.

Skills

Supervisory Skills

Customer Service

Communication

Performance Management

Coaching

Education

High School Diploma or equivalent (The Excel Center)

Job description

Goodwill Industries Group in LaPorte, IN is seeking a Full Time Retail Supervisor to manage daily store operations, including customer service, inventory, and sales, reporting to the Store Manager and contributing to annual performance evaluations.

You will recruit and train staff, monitor performance, coach for improvement, supervise all departments, enforce safety, and ensure an inviting shopping experience that reflects Goodwill's mission to empower people.