Retail Store Supervisor & Customer Experience Lead

Goodwill Industries Group; South Bend (IN); On-site; USD 19,000 - 28,000; Full time

Job summary

Goodwill Industries Group in South Bend, IN is seeking a full-time Store Manager to lead the daily operations of a busy Ireland Road store. You will supervise customer service, inventory control, merchandising, and sales-floor activities to ensure a positive shopping experience and productive environment for staff.

The role requires strong supervisory skills and a high school diploma (or equivalent). You will recruit and train staff, monitor performance, enforce safety standards, address issues,

Qualifications

• Must have high school diploma or equivalent.
• Strong supervisory skills with leadership ability.
• Excellent verbal and written communication.
• Able to pass criminal background check and drug screen.
• Reliable transportation and valid driver's license.

Responsibilities

• Recruit, hire, and build a diverse store team.
• Train staff on policies, procedures, and customer service standards.
• Monitor performance and provide coaching.
• Supervise store operations, including inventory and sales floor.
• Ensure safe, secure, and compliant store environment.
• Communicate with Store Manager and participate in meetings.

Skills

Supervisory skills

Customer service

Verbal & written communication

Staff coaching

Education

High school diploma or equivalent

Job description

Goodwill Industries Group in South Bend, IN is seeking a full-time Store Manager to lead the daily operations of a busy Ireland Road store. You will supervise customer service, inventory control, merchandising, and sales-floor activities to ensure a positive shopping experience and productive environment for staff.

The role requires strong supervisory skills and a high school diploma (or equivalent). You will recruit and train staff, monitor performance, enforce safety standards, address issues,