Store Supervisor: Lead Sales, Service & Training

Total Wine & More; Melbourne (FL); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

PTO

Health insurance

401(k)

Job summary

Total Wine & More in Melbourne, FL seeks a Supervisor to support the store management team, drive a sales and service culture, and ensure compliance with alcohol regulations. You will lead service interactions, train staff, and maintain a safe, welcoming store environment.

The role requires 1–3 years in retail supervisory work, strong customer focus, and flexibility to work evenings and weekends. Benefits include PTO and health coverage.

Qualifications

• High school diploma or equivalent preferred.
• 1–3 years of experience, 1+ year in a supervisory role within retail.
• Strong interpersonal skills and a team player mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with point-of-sale systems and inventory management software.
• Ability to work a flexible schedule including evenings and weekends.

Responsibilities

• Serve in a team member capacity to support service team, merchandising and front-end operations, drive sales and deliver key performance metrics (KPMs).
• Deliver outstanding customer service by leading by example and resolving customer issues.
• Supervise team members and support their training and development.
• Ensure adherence to laws related to alcohol sales and maintain a safe store environment.
• Maintain store safety and cleanliness standards across the store.
• Perform other duties as assigned.

Skills

Customer service

Team leadership

POS systems

Inventory management

Communication

Education

High school diploma

Tools

POS software

Inventory management software

Job description

Total Wine & More in Melbourne, FL seeks a Supervisor to support the store management team, drive a sales and service culture, and ensure compliance with alcohol regulations. You will lead service interactions, train staff, and maintain a safe, welcoming store environment.

The role requires 1–3 years in retail supervisory work, strong customer focus, and flexibility to work evenings and weekends. Benefits include PTO and health coverage.