Store Service Supervisor & Keyholder — Lead & Elevate Customer Experience

Florida Fine Wine and Spirits, LLC; Delray Beach (FL); On-site; USD 23,000 - 33,000; Full time

Benefits offered by this job

PTO

Store discounts

Health care plans

401(k)

HSA/FSa

Disability & life insurance

Paid parental leave

Pet insurance

Critical illness & accident insurance

Home/auto insurance discount

College tuition assistance

Career development & product training

Consumer classes

Job summary

Total Wine & More in Delray Beach, FL is seeking a Supervisor to support store operations and foster a sales- and service-driven culture. You will lead the service team, assist with merchandising, and help achieve key performance metrics while ensuring compliance with alcohol regulations and safety standards.

The role requires 1–3 years in retail supervision, strong interpersonal skills, and familiarity with POS and inventory systems.

Qualifications

• High school diploma or equivalent required.
• 1–3 years of experience; 1+ year in a supervisory role in retail.
• Strong interpersonal skills and team mindset.
• Experience resolving customer issues and coaching peers.
• Familiarity with POS and inventory management software.

Responsibilities

• Deliver outstanding customer service by leading by example and resolving issues.
• Supervise team members and support their training and development.
• Ensure adherence to laws and maintain a safe, compliant store environment.
• Maintain store safety and cleanliness standards.
• Support service team, merchandising and front-end operations to drive sales and KPIs.

Skills

Customer service

Supervisory experience

POS systems

Inventory management

Education

High school diploma or equivalent

Tools

POS software

Inventory software

Job description

Total Wine & More in Delray Beach, FL is seeking a Supervisor to support store operations and foster a sales- and service-driven culture. You will lead the service team, assist with merchandising, and help achieve key performance metrics while ensuring compliance with alcohol regulations and safety standards.

The role requires 1–3 years in retail supervision, strong interpersonal skills, and familiarity with POS and inventory systems.