Store Supervisor: Lead Customer Service & Sales

TD; Eagleville (PA); On-site; USD 68,770,000 - 95,991,000; Full time

Job summary

TD Bank US is seeking a Store Supervisor in Trooper, PA to lead a team delivering personalized service and sales support. You will supervise tellers and platform activities, handle customer escalation, and maintain compliance with bank policies. Requires strong leadership, customer focus, and knowledge of financial products.

The role emphasizes operational excellence, risk management, and delivering legendary customer experiences in a fast-paced retail banking setting.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary license preferred.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence and compliance.
• Manage store operations, teller side, platform and customer escalations when needed.
• Coach and develop staff to deepen customer relationships and meet sales objectives.
• Ensure adherence to policies, risk controls, and regulatory requirements.

Skills

Supervisory Experience

Customer Service

Leadership

Communication

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank US is seeking a Store Supervisor in Trooper, PA to lead a team delivering personalized service and sales support. You will supervise tellers and platform activities, handle customer escalation, and maintain compliance with bank policies. Requires strong leadership, customer focus, and knowledge of financial products.

The role emphasizes operational excellence, risk management, and delivering legendary customer experiences in a fast-paced retail banking setting.