Bank Store Supervisor: Lead Customer Experience & Operations

TD Bank, N.A.; Eagleville (PA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank, N.A. is seeking a store supervisor in Trooper, PA to lead daily operations, coach a team, and ensure compliance with policies. The role focuses on delivering exceptional customer service while driving sales and advisory conversations across teller, platform, and mortgage-related activities.

The ideal candidate has a HS diploma or GED with 2+ years in customer-facing roles, plus supervisory experience. Notary license is preferred.

Qualifications

• HS diploma or GED required; undergraduate degree preferred; 2+ years related experience working with customers and/or sales.
• Notary license preferred.
• Demonstrated supervisory ability and coaching skills in a store environment.

Responsibilities

• Lead day-to-day store activities to ensure operational excellence and policy compliance.
• Coach and develop front-line staff on service and sales strategies.
• Manage cash handling, vault control, and adherence to cash procedures.
• Engage with customers about loan products and advise on financial needs.

Skills

Customer service

Supervisory experience

Cash handling

Sales & advisory conversations

Outlook

Education

HS Diploma or GED

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank, N.A. is seeking a store supervisor in Trooper, PA to lead daily operations, coach a team, and ensure compliance with policies. The role focuses on delivering exceptional customer service while driving sales and advisory conversations across teller, platform, and mortgage-related activities.

The ideal candidate has a HS diploma or GED with 2+ years in customer-facing roles, plus supervisory experience. Notary license is preferred.