Store Leader: Banking & Customer Experience Coach

TD Bank, N.A.; Ridley Township (PA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank, N.A. is seeking a Store Supervisor in Holmes, PA. The role leads day-to-day team activities, ensures operational excellence, and drives Customer and Sales objectives.

You will supervise tellers and platform staff, coach the team, and handle customer escalations with a focus on compliance and risk mitigation. The position requires a HS Diploma or GED, with 2+ years in customer service or sales; a Notary license is preferred.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary license preferred.
• Strong organizational and multitasking abilities.
• Effective verbal and written communication.

Responsibilities

• Supervise day-to-day team activities to ensure operational excellence.
• Lead, coach, and develop the Store team to meet objectives.
• Manage teller, platform, and customer escalation activities.
• Engage customers with consultative service and product guidance.
• Ensure compliance with policies and regulatory requirements.

Skills

Leadership

Coaching

Communication

Customer service

Multitasking

Education

HS Diploma or GED

Bachelor's degree preferred

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank, N.A. is seeking a Store Supervisor in Holmes, PA. The role leads day-to-day team activities, ensures operational excellence, and drives Customer and Sales objectives.

You will supervise tellers and platform staff, coach the team, and handle customer escalations with a focus on compliance and risk mitigation. The position requires a HS Diploma or GED, with 2+ years in customer service or sales; a Notary license is preferred.