Store Leader: Customer Experience & Operations

TD Bank, N.A.; Ridley Township (PA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Holmes, PA is seeking a supervisory professional to lead day-to-day store operations and staff. You will manage teller and platform workflows, escalate customer issues, and drive sales and service excellence while maintaining compliance with bank policies.

The role requires strong leadership, risk awareness, and ability to coach a team to deliver personalized financial guidance and trust-based customer interactions.

Qualifications

• Bachelor-friendly supervisory/admin experience with customers and sales.
• Strong communication and problem-solving in a fast-paced store environment.
• Familiarity with banking products and TD Bank policies.

Responsibilities

• Supervise day-to-day store activities to meet operational/execution goals.
• Lead teller, platform, and customer escalation handling with compliance.
• Coach team to deliver legendary customer experiences and cross-sell where appropriate.
• Ensure cash handling, vault management, and loss-prevention controls are followed.

Skills

Customer service

Supervisory experience

Sales knowledge

Regulatory compliance

Education

HS Diploma or GED

Undergraduate degree preferred

Tools

Banking software

Job description

TD Bank in Holmes, PA is seeking a supervisory professional to lead day-to-day store operations and staff. You will manage teller and platform workflows, escalate customer issues, and drive sales and service excellence while maintaining compliance with bank policies.

The role requires strong leadership, risk awareness, and ability to coach a team to deliver personalized financial guidance and trust-based customer interactions.