Store Supervisor — Lead Customer Experience & Operations

TD; Springfield (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank US is seeking a Store Supervisor to lead day-to-day activities, ensuring operational excellence and adherence to policies. You will coach a team to deliver personalized service, manage teller platforms, and handle customer escalations while promoting TD’s advisory approach and risk controls.

Ideal candidates have a HS Diploma or GED and 2+ years in customer-facing roles, with strong organizational and communication skills.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred
• 2+ years related experience working with customers and or sales in any capacity or equivalent
• Notary License (preferred)
• Previous supervisory or demonstrated ability in providing direction, decision making, coaching Oversight of Customer Service

Responsibilities

• Delivers Customers end-to-end advice they expect: (1) building trust with educational content & tools, (2) providing consultative support, and (3) advocating for them with proactive insights & recommendations
• Proficient in all products and services to provide consultative advice to Customers as well as coaches and mentors the Store team to deliver on these items
• Leads, coaches, and drives exceptional service at every Customer interaction in the lobby and on the frontline
• Completes Customer transactions and utilizes Customer relationship management tools to engage in needs based conversations
• Leads the execution of the Store Customer experience plan/objectives; supports the execution of the Store advice plan/objectives while ensuring operational excellence

Skills

Customer service

Supervisory

Communication

Education

HS Diploma or GED

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank US is seeking a Store Supervisor to lead day-to-day activities, ensuring operational excellence and adherence to policies. You will coach a team to deliver personalized service, manage teller platforms, and handle customer escalations while promoting TD’s advisory approach and risk controls.

Ideal candidates have a HS Diploma or GED and 2+ years in customer-facing roles, with strong organizational and communication skills.