Store Lead: Banking Customer Experience Champion

TD; Washington (District of Columbia); Vor Ort; USD 35.000 - 50.000; Vollzeit

Zusammenfassung

TD Bank in Washington, DC is seeking a Store Supervisor to lead day-to-day operations, ensure compliance, and deliver exceptional service while managing teller and platform activities.

You will coach staff, drive sales, handle customer inquiries, and maintain risk controls as part of a high-volume branch team.

The role requires supervisory experience, strong communication, and the ability to multi-task in a dynamic environment. Attractive benefits accompany this full-time opportunity.

Qualifikationen

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License (preferred).
• Previous supervisory experience.
• Proven ability to meet and exceed customers’ expectations.
• Strong organizational skills to handle multiple tasks in a fast-paced environment.
• Effective verbal and written communication skills.
• Sound judgment in decision making and problem solving.
• Ability to multi-task and manage store operations.
• Knowledge of Outlook, Lotus Notes, Word and Excel.
• Ability to supervise and lead others.
• Ability to provide community services.

Aufgaben

• Provide supervisory oversight to a team to achieve store objectives.
• Lead day-to-day operations of teller, platform, and customer escalations.
• Coach staff on delivering personalized service and sales conversations.
• Manage cash handling, vault, and protect against fraud.
• Develop relationships and recommendations through proactive customer engagement.
• Ensure compliance with bank policies and regulatory guidelines.

Kenntnisse

2+ years experience

Supervisory experience

Customer service

Sales experience

Communication skills

Ausbildung

HS Diploma/GED

Undergraduate degree preferred

Notary License (preferred)

2+ years related experience

Tools

Outlook

Lotus Notes

Word

Excel

Jobbeschreibung

TD Bank in Washington, DC is seeking a Store Supervisor to lead day-to-day operations, ensure compliance, and deliver exceptional service while managing teller and platform activities.

You will coach staff, drive sales, handle customer inquiries, and maintain risk controls as part of a high-volume branch team.

The role requires supervisory experience, strong communication, and the ability to multi-task in a dynamic environment. Attractive benefits accompany this full-time opportunity.