Store Supervisor - Banking & Customer Experience

TD; Bedford (MA); On-site; USD 33,000 - 46,000; Full time

Job summary

TD Bank in Bedford, MA is seeking a Store Supervisory role to oversee daily operations, ensure policy compliance, and protect both the bank and customers. The role involves managing teller and platform activity, handling customer escalations, and driving a high standard of service.

You will coach staff, lead customer interactions, and promote TD's suite of products and advisory services while building trust through educational content and proactive recommendations.

Qualifications

• HS Diploma or GED required; undergraduate degree preferred.
• 2+ years related experience in customer service or sales.
• Notary License preferred.
• Strong organization skills and multitasking.
• Effective verbal and written communication skills.

Responsibilities

• Supervise day-to-day team activities to meet objectives.
• Lead store operations and manage teller, platform, and customer escalations.
• Drive proactive sales and deepen customer relationships.
• Coach team on delivering excellent customer service.
• Ensure compliance with policies and risk management.

Skills

Customer service

Team leadership

Sales experience

Education

HS Diploma or GED; degree preferred

Notary License (preferred)

Tools

Outlook

Lotus Notes

Word

Excel

Job description

TD Bank in Bedford, MA is seeking a Store Supervisory role to oversee daily operations, ensure policy compliance, and protect both the bank and customers. The role involves managing teller and platform activity, handling customer escalations, and driving a high standard of service.

You will coach staff, lead customer interactions, and promote TD's suite of products and advisory services while building trust through educational content and proactive recommendations.